End-to-End Customer Engagement Solutions

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At Pulse Consulting, we specialize in operating high-touch, highly regulated call centers and CRM-driven engagement platforms. Our team provides comprehensive customer support that blends empathy, efficiency, and compliance

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What We Offer:

• Inbound & Outbound Call Center Support
  Professionally trained agents provide responsive, informed service across complex issues.
   
• CRM Strategy & Deployment
  We design and manage CRM workflows to track, escalate, and resolve cases efficiently.
   
• Script Development & Compliance Oversight
  Ensure your teams speak with one voice—aligned with legal, regulatory, and brand standards.
   
• Bilingual & Accessible Services
  Inclusive engagement through multilingual agents and ADA-compliant support tools.
   
• Case Management & Escalation Protocols
  Built-in workflows ensure timely resolution and data visibility at every step.
   

Success Highlight:
For the City of New Orleans’ Sewerage & Water Board Invoice Dispute Program with the New Orleans City Council Utilities Regulatory Office, Pulse developed and executed a custom CRM-integrated dispute resolution process, delivering transparency and restoring public trust in the process.

Call to Action:
Let’s customize a contact center strategy that works for you.