Initial Intake Booking

SMS/Text Messaging

Introduction

At Pulse Consulting , we respect your privacy and are committed to protecting your personal data. This SMS Privacy Policy explains how we collect, use, and share information in connection with our text messaging program. This policy complies with carrier requirements, the Telephone Consumer Protection Act (TCPA), and CTIA guidelines.

1. Information We Collect

When you opt into our SMS program, we may collect the following personal information:

Mobile Phone Number: The phone number you provide to receive text messages.
Engagement & Interaction Data: Delivery receipts, timestamps, bounce logs, and keywords you reply with (e.g., STOP, HELP).
Consent Records: Information regarding how and when you provided consent to join the program.

2. How We Collect Information

We collect information when you:

Fill out a web form or signup sheet on our website.
Text a keyword to our shortcode or long-code number.
Opt in during a purchase, account creation, or customer service interaction.

3. How We Use Your Information

We use your information solely for the following purposes:

To send you authorized text messages, including [promotional alerts, order updates, appointment reminders, or customer support].
To maintain records of consent and ensure legal compliance.
To troubleshoot delivery issues and improve our messaging services.

4. Third-Party Sharing and Disclosure

No Marketing Sharing: No mobile information or opt-in consent data will be shared with third parties for marketing or promotional purposes.
Service Providers: We may share your data with trusted third-party vendors, mobile network operators, and SMS platform providers who help us deliver messages (e.g., gateway providers). These providers are bound by strict data protection rules.
Legal Requirements: We may disclose your data if required by law, subpoena, or government regulation.

5. Data Security and Retention

We use administrative, technical, and physical safeguards—including encryption—to protect your mobile number and engagement data from unauthorized access or disclosure.
We retain your personal data and opt-in records only as long as necessary to run our SMS program or fulfill legal obligations.

6. Your Rights and Opting Out

Opt-Out: You can cancel the SMS service at any time. Just text STOP to the number you received messages from. You will receive a one-time confirmation text, and no further messages will be sent.
Help: Text HELP for assistance, or contact us directly.
Access or Deletion: You have the right to request access to or deletion of your personal data by contacting us at the information below.

7. Changes to This Policy

We may update this privacy policy from time to time. We will post the updated version on our website and, if required, notify you via text message or email of significant modifications.

8. Contact Us

If you have any questions about this SMS Privacy Policy or your data, please contact us at:

Company Name: Pulse Consulting
Email Address: scott@pulseconsultingla.com
Phone Number: 504-323-4083
Mailing Address: 365 Canal St., Ste 1005, New Orleans, LA 70130

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Initial Intake Booking

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